Lennox IT is a family-run IT support company based in Heanor, Derbyshire, providing managed IT support to businesses in Derby and across the East Midlands. Fixed-price plans start at £18 per PC per month (ex VAT), with pay-as-you-go support also available at £54 per hour. We are Cyber Essentials and ISO 9001 certified, a Microsoft Partner and a Dell Partner, and every member of our team is DBS checked.

Managed IT support plans for Derby businesses

Plan Price from Best for
Remote-Only £18 per PC per month Unlimited phone and remote support with proactive monitoring and SLAs. On-site hours available at a discounted rate.
Complete £23 per PC per month Unlimited phone and on-site support for a single fixed monthly price, with our fastest response times.
Pay-as-you-go £54 per hour Flexible hourly support for occasional needs, with no monthly charge.

All prices exclude VAT. Fixed monthly plans are available to businesses of every size. Charity discounts are available. See full details on our IT support pricing page.

What is included in our managed IT support

  • Unlimited phone support from a helpdesk staffed by experienced engineers, five days a week, with out-of-hours call-out available
  • Proactive remote monitoring of your PCs and servers, with published response-time SLA targets on our fixed plans
  • On-site support: unlimited on the Complete plan, or purchased at a discounted rate on the Remote-Only plan
  • Microsoft 365 support, user and device management, and security patching
  • Optional upgrades: enterprise security protection and ransomware-proof backups
  • Charity discounts and flexible plans to suit businesses of all sizes

Why Derby businesses choose Lennox IT

Local and family run

We are a family business, not a call centre. When you call you speak to an engineer who understands your setup, and we are happy to come on site when it makes sense.

Plain English, no jargon

We explain problems and options in language you can act on, so you can make good decisions about your IT without needing a technical background.

Proactive, not just reactive

Our support plans include proactive monitoring, so we can often fix problems before your team notices them. Server monitoring and protection are included.

Certified and vetted

Cyber Essentials and ISO 9001 certified, Microsoft and Dell Partner, and all staff are DBS checked, which matters if your team works with vulnerable people or sensitive data.

More than a helpdesk

As well as day-to-day support we can supply and install the technology your business runs on:

Where we work around Derby

We provide on-site IT support across Derby and Derbyshire, including Derby city centre, Spondon, Chaddesden, Mickleover, Littleover, Allestree, Borrowash, Belper, Ripley, Heanor, Ilkeston, Long Eaton and Alfreton. We also support customers and sites all across the UK, both on site and remotely.

Derbyshire businesses we support include Cawarden Co Ltd and MJ Robinson Structures, alongside many other local firms across manufacturing, construction, hospitality and professional services. We have over 100 Google reviews from local businesses. Read more about the sectors we work in.

“Lennox IT have been with us since the very start and instrumental in keeping our computers up and running. The last 24 months have been a rollercoaster but we feel secure knowing that they are there to support us.”

Mike Robinson, MJ Robinson Structures

Derby IT support: frequently asked questions

How much does IT support cost in Derby?

Lennox IT fixed monthly plans start at £18 per PC per month for Remote-Only support and £23 per PC per month for Complete support, which includes on-site visits. Pay-as-you-go support is also available at £54 per hour. All prices exclude VAT and we confirm your exact price in writing before you commit.

What is the difference between the Remote-Only and Complete plans?

Remote-Only gives you unlimited phone and remote support with proactive monitoring and SLAs, with on-site hours available at a discounted rate. Complete adds unlimited on-site support for a single fixed monthly charge and our fastest response times.

Can you support a small business with only a few computers?

Yes. Our fixed monthly plans are priced per PC, so the cost scales with the size of your business and stays predictable. For occasional needs we also offer pay-as-you-go support at £54 per hour.

Do you visit businesses in Derby in person?

Yes. We are based in Heanor, Derbyshire and primarily support businesses headquartered in Derby and Derbyshire, with on-site visits across the area, but we also support customers and sites all across the UK, both on site and remotely.

Are your engineers DBS checked?

Yes. All Lennox IT staff are DBS checked, which is important for schools, care providers, charities and any business where engineers may work around vulnerable people or sensitive information.

Do you provide Microsoft 365 support and migrations?

Yes. We are a Microsoft Partner and help businesses move email, files and devices to Microsoft 365, then support, secure and manage it day to day.

Talk to a Lennox IT engineer

Call us on 01773 570028, email help@lennox-it.uk or request a no-obligation quote. We will give you straight answers in plain English.