Need IT support in the East Midlands? Call 01773 570028 to speak to an engineer, or request a no-obligation quote.

Lennox IT is a family-run IT support company based in Heanor, Derbyshire, providing managed IT support to businesses in Derby, Nottingham, Leicester and across the East Midlands. Fixed-price plans start at £18 per PC per month (ex VAT), with pay-as-you-go support also available at £54 per hour. We are Cyber Essentials and ISO 9001 certified, a Microsoft Partner and a Dell Partner, and every member of our team is DBS checked.

Managed IT support plans for East Midlands businesses

Plan Price from Best for
Remote-Only £18 per PC per month Unlimited phone and remote support with proactive monitoring and SLAs. On-site hours available at a discounted rate.
Complete £23 per PC per month Unlimited phone and on-site support for a single fixed monthly price, with our fastest response times.
Pay-as-you-go £54 per hour Flexible hourly support for occasional needs, with no monthly charge.

All prices exclude VAT. Fixed monthly plans are available to businesses of every size. Charity discounts are available. See full details on our IT support pricing page.

What is included in our managed IT support

  • Unlimited phone support from a helpdesk staffed by experienced engineers, five days a week, with out-of-hours call-out available
  • Proactive remote monitoring of your PCs and servers, with published response-time SLA targets on our fixed plans
  • On-site support: unlimited on the Complete plan, or purchased at a discounted rate on the Remote-Only plan
  • Microsoft 365 support, user and device management, and security patching
  • Optional upgrades: enterprise security protection and ransomware-proof backups
  • Charity discounts and flexible plans to suit businesses of all sizes

Why East Midlands businesses choose Lennox IT

Local and family run

We are a family business, not a call centre. When you call you speak to an engineer who understands your setup, and we visit sites across the East Midlands when it makes sense to be there in person.

Plain English, no jargon

We explain problems and options in language you can act on, so you can make good decisions about your IT without needing a technical background.

Proactive, not just reactive

Our support plans include proactive monitoring, so we can often fix problems before your team notices them. Server monitoring and protection are included.

Certified and vetted

Cyber Essentials and ISO 9001 certified, Microsoft and Dell Partner, and all staff are DBS checked, which matters if your team works with vulnerable people or sensitive data.

One IT partner for businesses across the East Midlands

Many East Midlands businesses do not fit neatly inside one town: an office in Derby, a depot in Leicestershire, staff working from home in Nottinghamshire. Our managed plans are built around your PCs and people rather than a postcode, so one helpdesk, one monitoring service and one monthly price cover all of your sites, with engineers able to visit when something needs doing in person.

We are a family-run business based in Heanor, on the Derbyshire and Nottinghamshire border, which puts the region’s main business centres within reach. We look after PCs and servers, Microsoft 365, email, backups, security, networking and Wi-Fi, and if you only need help occasionally, pay-as-you-go support is available with no monthly commitment.

More than a helpdesk

As well as day-to-day support we can supply and install the technology your business runs on:

Where we work across the East Midlands

We also support businesses around Burton upon Trent and Chesterfield, and customers and sites all across the UK, both on site and remotely.

the East Midlands IT support: frequently asked questions

How much does IT support cost in the East Midlands?

Lennox IT fixed monthly plans start at £18 per PC per month for Remote-Only support and £23 per PC per month for Complete support, which includes on-site visits. Pay-as-you-go support is also available at £54 per hour. All prices exclude VAT and we confirm your exact price in writing before you commit.

Which parts of the East Midlands do you cover?

We are based in Heanor, Derbyshire, and primarily support businesses in Derby, Nottingham, Leicester and Loughborough and across Derbyshire, Nottinghamshire and Leicestershire, with on-site visits across the area. We also support customers and sites all across the UK, both on site and remotely.

What is the difference between the Remote-Only and Complete plans?

Remote-Only gives you unlimited phone and remote support with proactive monitoring and SLAs, with on-site hours available at a discounted rate. Complete adds unlimited on-site support for a single fixed monthly charge and our fastest response times.

Can you support a small business with only a few computers?

Yes. Our fixed monthly plans are priced per PC, so the cost scales with the size of your business and stays predictable. For occasional needs we also offer pay-as-you-go support at £54 per hour.

Can you support a business with offices in more than one East Midlands town?

Yes. Remote monitoring and support work the same whether your team is in one office or spread across several towns, and we can arrange on-site visits where they are needed.

Do you provide Microsoft 365 support and migrations?

Yes. We are a Microsoft Partner and help businesses move email, files and devices to Microsoft 365, then support, secure and manage it day to day.

Are your engineers DBS checked?

Yes. All Lennox IT staff are DBS checked, which is important for schools, care providers, charities and any business where engineers may work around vulnerable people or sensitive information.

Talk to a Lennox IT engineer

Call us on 01773 570028, email help@lennox-it.uk or request a no-obligation quote. We will give you straight answers in plain English.