IT Support Blog

• Posted by:
• Olly Lennox
• No Comments

Like all Operating Systems, Windows 10 contains an internal network stack which dictates how your computer connects to other devices through its attached network adaptors. Occasionally this stack can get in a mess - especially if you're doing funky things with the network or making low level changes to your configuration. Thankfully it is quite easy to reset...

• Posted by:
• Olly Lennox
• 4 Comments

Sometimes when you are trying to remove folders from OneDrive you will receive the error Error 0x8007016A: The Cloud File provider is not running Annoyingly the error will appear even after the folder is un-linked from OneDrive and even when you try to delete it from an admin account or the command line. The error is often caused...

• Posted by:
• Olly Lennox
• No Comments

Encrypting laptops and PCs is now a baseline expectation for most businesses: the UK GDPR names encryption as an example of an appropriate security measure for personal data, and a lost or stolen unencrypted laptop is a problem you do not want to explain. We wrote this guide in 2019 after spending around 18 months rolling out BitLocker...

• Posted by:
• Olly Lennox
• 1 Comment

We use the internet for pretty much every aspect of our lives these days. So when you can't get access to it, it becomes a big problem. A wide variety of problems can block internet (and local network) connections. Your first job is to find the cause. This post will give some useful tips on what to look for...

• Posted by:
• Olly Lennox
• 5 Comments

The latest versions of the Mac OS X operating system are not available as DVDs, but you can still boot your computer to an installation volume and run different Disk Utility operations. For example, if you need to reinstall Mac OS X on a MacBook in your office and want to clear all the data off of the...

• Posted by:
• Olly Lennox
• 1 Comment

We recently worked on site with a client who had upgraded their Windows 7 Home computer to Windows 10. The update appeared to have been successful but after logging into their computer they noticed that their files were missing from the desktop and their applications had lost all of the settings (including email, virus scanners, printers, etc.). If this has...

• Posted by:
• Olly Lennox
• No Comments

Ransomware is malware that encrypts your files and demands payment for the key to unlock them. We have been called out to businesses hit by it, and the story is always the same: the attack takes minutes, and what decides whether it is a bad afternoon or a business-threatening disaster is the state of the backups before it...

• Posted by:
• Olly Lennox
• No Comments

Note: this post was written in 2015. The tools, prices and trial limits mentioned may have changed, so check their current versions. The recovery approach itself (full recovery model, tail-log backup, then RESTORE LOG with STOPAT) still applies in current versions of SQL Server. When 'that' Update statement wipes your database   No matter how careful or experienced you...

• Posted by:
• Olly Lennox
• 13 Comments

Note: this guide was written in 2015-2016 from testing on Windows 7 to 10 and Windows Server 2008 R2 to 2016. Behaviour on newer versions of Windows may differ, so test a restore before you rely on any backup. If you have ever tried to use Windows Backups in an enterprise environment then you are probably aware of how...

• Posted by:
• Olly Lennox
• No Comments

If you are about to embark on a new custom website development project then here are some tips from the development gurus at Lennox IT to help your development run smoothly   1  Build from an existing a platform (don’t reinvent the wheel)   No matter what technology you use –PHP, ASP.NET, Ruby, Java, etc. – there are very...