• Posted by:
• Olly Lennox
• No Comments

It is quite common for Windows to develop strange graphical bugs from time to time. The most common occurrence of this is with multiple monitors of different sizes / resolutions. Windows tries to use lots of clever resizing and scaling techniques to keep your applications rendered cleanly across your different screens but as different monitors are connected/disconnect over...

• Posted by:
• Olly Lennox
• No Comments

When it comes to installing Windows Server OS onto a Dell Server, One would imagine quite it's quite a simple push through Dell's Lifecycle Controller to get the OS Installed. But like any IT adventure it always has the potential to fight you upon every step of the way.   Our server was an old Dell PowerEdge R730...

• Posted by:
• Olly Lennox
• 2 Comments

Sometimes when you are trying to remove folders from OneDrive you will receive the error Error 0x8007016A: The Cloud File provider is not running Annoyingly the error will appear even after the folder is un-linked from OneDrive and even when you try to delete it from an admin account or the command line. The error is often caused...

• Posted by:
• Olly Lennox
• No Comments

The 2018 GDPR continues to be at the forefront of many IT Manager’s minds and these days there are few excuses for not encrypting your IT assets. We’ve spent much of the past 18 months rolling out Bit Locker encryption to our clients and in this article, I’m going to cover some of the common issues and foibles...

• Posted by:
• Sam Lennox
• 5 Comments

The latest versions of the Mac OS X operating system are not available as DVDs, but you can still boot your computer to an installation volume and run different Disk Utility operations. For example, if you need to reinstall Mac OS X on a MacBook in your office and want to clear all the data off of the...

• Posted by:
• Olly Lennox
• 1 Comment

We recently worked on site with a client who had upgraded their Windows 7 Home computer to Windows 10. The update appeared to have been successful but after logging into their computer they noticed that their files were missing from the desktop and their applications had lost all of the settings (including email, virus scanners, printers, etc.). If this has...

• Posted by:
• Olly Lennox
• 1 Comment

If you have ever reinstalled Windows onto a PC or Laptop then you have probably experienced the annoyance of the "Unknown Device". Sometimes you can be safe to ignore these devices and continue using your PC as normal but in most cases it is better to install all drivers to ensure optimal operation. Thankfully fining the right driver is not...

• Posted by:
• Sam Lennox
• 2 Comments

Outlook can't send emails after Windows 10 upgrade A few people have reported that Microsoft Outlook 2007 onwards will not send emails after they have upgraded to Windows 10, the good new is there is a really simple solution to fix it: If you’re not familiar System File Checker is a scan that will scan your Windows 10...

• Posted by:
• Sam Lennox
• 29 Comments

Sky Go Error after Windows 10 Upgrade: "An Error Has Occurred, The Application Must Now Terminate" Some users trying to use Sky Go on may see this error pop up while buffering a video. This issue is related to a problem with the default date format that is changed when windows 10 upgrades. In order to resolve this...

• Posted by:
• Olly Lennox
• 1 Comment

If you laptop or PC is overheating and getting too hot then it's important that you don't just ignore it so in this article I'm going to run through the main reason why you should keep your computer cool and what to do if it gets too hot.   Why should I care?   There are lots of...

• Posted by:
• Olly Lennox
• No Comments

So you've just upgraded to Windows 10 and you're wondering what all the fuss is about. Well in this article I'm going to explore the features which we have found most useful throughout our testing and help you to get the most out of your new operating system. Windows 10 is shaping up to be the best iteration...

• Posted by:
• Olly Lennox
• 1 Comment

  Many of you will have noticed a strange new windows icon appearing in your Windows taskbar recently and wondered what is going on. Well Microsoft have started rolling out the new Windows 10 to customers and good news - if you have seen this icon then it means that you will be entitled to a FREE upgrade...

• Posted by:
• Sam Lennox
• No Comments

Lennox IT, IT Support in Derby and the East Midlands have been asked by many clients to help with IT Disaster Recovery Plans: What is and IT Disaster Recovery Plan (DRP) Information Technology (IT) has redefined the global business lifecycle. Networking and Communications have accelerated business operations and made them more flexible. The Wide Area Network (WAN) and...

• Posted by:
• Olly Lennox
• No Comments

We've seen this problem crop up quite a lot over the last 12 months so I though I would post the fix today so read on  if your Outlook email client has suddenly started freezing and/or constantly restarting... What is the problem? Whilst trying to send an email your Microsoft Outlook 2003/2007/2010/2013 email client will suddenly stop responding...

• Posted by:
• Sam Lennox
• No Comments

Lennox IT: IT Support in Business IT in Derby and Derbyshire: Helpful Advice on how to change a BIOS / CMOS Battery A computer may sometimes not keep the correct time or  show error messages related to time and date options or other errors like 'no operating system or new CPU is installed'. All these are indications that...

• Posted by:
• Olly Lennox
• No Comments

Today I had a few weird niggles come up with a new Windows 7 (x64) machine - problems which I had seen countless times before but never really properly known how to fix. In this post I'm going to cover the two main culprits and also explain the fix:   The Windows 7 desktop does not auto refresh...

• Posted by:
• Sam Lennox
• No Comments

Lennox IT: IT Support in Business IT in Derby and Derbyshire: Helpful Advice on how to avoid scams, spam and phishing emails Knowing how to avoid scams, spam and phishing is a critical life skill. Fortunately, eleven simple safety measures will help you dodge the risks – whether the scam comes via the phone, regular mail, an email,...

• Posted by:
• Sam Lennox
• 2 Comments

Panda Security Failure - 11 March 2015   Q) What happened? On 11th March 2015 at around 12:00pm Panda Security pushed out a bad virus definition file to their virus protection software. The definition file was quickly retracted (about 60 minutes later) but during this time it incorrectly identified important system and program files as viruses, causing them...

• Posted by:
• Sam Lennox
• No Comments

Lennox IT: IT Support in Businees IT in Derby and Derbyshire: Helpful Advice on how to Remove any Police Ransom Trojan: The Police Ukash or Moneypak virus If your computer is locked, and you are seeing a “Your computer has been blocked” notification from a law enforcement agency (FBI, Australian Federal Police, Metropolitan Police, U.S. Department of Justice)...

• Posted by:
• Sam Lennox
• No Comments

Lennox IT: IT Support in Derby and Derbyshire: Helpful Advice on how to Remove Mac Defender malware in Mac OS X v10.6 or earlier A phishing scam has targeted Mac users by redirecting them from legitimate websites to fake websites which tell them that their computer is infected with a virus. The user is then offered Mac Defender...

• Posted by:
• Sam Lennox
• No Comments

Upgrade a Macbook Hard Drive to an SSD Hard Drive with existing Files Intact Lennox IT: IT Support Derby: Helpful Advice on how to upgrade a Macbook Hard Drive to an SSD Hard Drive You'll need: An SSD (I used last year's version of the Samsung 840 Evo) SATA-to-USB cable or dock Small screwdriver to open your laptop...

• Posted by:
• Sam Lennox
• No Comments

Lennox IT: Computer Support Derby: Helpful Advice on how to remove Windows 8 and reinstall windows 7 1. Make sure you can get windows 7 Drivers Start by opening the device manager in your control panel. It will provide you with a list of all the different devices found on the system, from touchpad and keyboard to networking...

• Posted by:
• Sam Lennox
• 1 Comment

Lennox IT: Computer Support Derby: Helpful Advice on how to make a Norton Ghost Bootable USB pen drive to recover your PC, Laptop or Netbook Norton Ghost boot from USB Download the ISO from Here Extract the contents to a new folder on your hard disk (e.g. using SlySoft Virtual CloneDrive from here or any other ISO extraction/mounting tool)...

• Posted by:
• Olly Lennox
• No Comments

Lennox IT: Derby Business IT Support recommendation: There are a number of new CryptoLocker clones emerging that can  be prevented by installing CryptoPrevent.  The malicious programs encrypt files on Windows computers and demanded a substantial fee before handing over the key to the scrambled files. CryptoPrevent is a tiny utility to lock down any Windows OS (XP, Vista,...